Are tickets included?
The ticket to Quinta da Regaleira & Pena Gardens are included and will be provided by the guide. No other ticket or entrance fees are included in this tour. If you want to have the interior of Pena Palace talk with the guide
What is your cancellation policy?
We are cool but not that cool. The paid amount can be refunded at 100% if the customer wants to cancel up to 24 hours before the tour. If a cancellation is made less than the 24h period it is non-refundable. In case of no show / cancellation in the same day, the amount will not be refunded.
I have one (or more) infants. Can we still do the tour?
There is absolutely no problem! Up to 3 years old it’s completely free and between 4 to 12 they have a 20% discount. Logistically speaking we just have to know in advance to make the necessary arrangements.
Your guides seem very cool and everything but are they qualified?
The question is quite relevant and makes sense. Our guides have academic studies and most of them are Tourism graduates with full certifications to make our tours. In addition to technical skills, they were hand picked by their charismatic personality, passion for the country and its history and excellent communication skills. We can be cool but we will never neglect or be sloppy when it comes to discipline and professionalism.
I/my relative(s) have a physical disability or walking limitation. Can we avoid rides that have extensive hiking paths?
Sintra is hilly and all the attraction to visit have their own share of walking and climbing, Car circulation is limited and parking dosen't exist in most of those attractions. The level of difficulty is MODERATE
Is there a minimum and maximum number of passengers?
Yes, we have a minimum of 2 people and a maximum of 8 for our regular van tours. Sometimes more than one van can go to the same destination but our goal is to keep small groups for greater closeness and interaction with the client. In exceptional cases we may operate with a 16 / 18 seat minibus during high season peaks. However we do tours (in van or walking tours) for large groups and if necessary we request higher-capacity buses. For these particular cases, please contact us.
Is there Hotel pick-up and drop-off?
No. If Pick-up option is selected we can provide Hotel Pick-up. If not selected the meeting point is at Praça da Figueira (at 08:00, in front of D. João I statue). The drop-off is always at Marquês de Pombal Square. In exceptional cases (determined by authorities) the meeting point and the drop-off will be done in other locations.