Are tickets included?
The ticket to Pena Palace e is included and will be provided by the guide. The tickets to Quinta da Regaleira and Biester Palace are also inlcuded if the option with Mysterious Sintra Walking Tour was previously selected. No other ticket or entrance fees are included in this tour.
What is your cancellation policy?
We are cool but not that cool. The paid amount can be refunded at 100% if the customer wants to cancel up to 24 hours before the tour. If a cancellation is made less than the 24h period it is non-refundable. In case of no show / cancellation in the same day, the amount will not be refunded.
I have one (or more) infants. Can we still do the tour?
There is absolutely no problem! Up to 3 years old it’s completely free and between 4 to 12 they have a 20% discount. Logistically speaking we just have to know in advance to make the necessary arrangements.
I/my relative(s) have a physical disability or walking limitation. Can we avoid rides that have extensive hiking paths?
In this especific Sintra & Pena Palace FULL DAY there is a mandatory climb to get from the entance of Pena Park to the Palace. The level of difficulty is MODERATE.
Is there a minimum and maximum number of passengers?
Yes, we have a minimum of 2 people and a maximum of 8 for our regular van tours. Sometimes more than one van can go to the same destination, but our goal is to keep small groups for greater closeness and interaction with the client. In exceptional cases we may operate with a 16/18 seat minibus during high season peaks.
Is there Hotel pick-up and drop-off?
No. If Pick-up option is selected we can provide Hotel Pick-up. If not selected the meeting point is at Praça da Figueira (at 08:00, in front of D. João I statue). The drop-off is always at Marquês de Pombal Square. In exceptional cases (determined by authorities) the meeting point and the drop-off will be done in other locations.