Is there any kind of transport included?
No, to get to the meeting point you can use all the public transport or hire a transfer. Once inside the park, the whole experience will be done on foot.
Is there a lot of walking?
From the meeting point at the Valley of the Lakes until the group reaches the Pena Palace, there is a walk of at least 15 minutes going up hill.
Is the ticket included?
The ticket to Pena Park and Palace is included and will be provided by the guide.
What is your cancellation policy?
We are cool but not that cool. The paid amount can be refunded at 100% if the customer wants to cancel up to 24 hours before the tour. If a cancellation is made less than the 24h period it is non-refundable. In case of no show / cancellation in the same day, the amount will not be refunded.
I have one (or more) infants. Can we still do the tour?
There is absolutely no problem! Up to 3 years old it’s completely free and between 4 to 12 they have a 20% discount. Logistically speaking we just have to know in advance to make the necessary arrangements.
Your guides seem very cool and everything but are they qualified?
The question is quite relevant and makes sense. Our guides have academic studies and most of them are Tourism graduates with full certifications to make our tours. In addition to technical skills, they were hand picked by their charismatic personality, passion for the country and its history and excellent communication skills. We can be cool but we will never neglect or be sloppy when it comes to discipline and professionalism.
I/my relative(s) have a physical disability or walking limitation. Can we avoid rides that have extensive hiking paths?
In this especific Ticket & Guided Visit to Pena Palace physical disability or walking limitation make this a impossible tour as Pena Park is all about climbing up and down and the Palace as a lot of stairs.
Is there a minimum and maximum number of passengers?
Yes, we have a minimum of 2 people and a maximum of 12 for our regular walking tour or guided visit tours. In exceptional cases we may operate with up to 20 people during high season peaks.
Is there Hotel pick-up and drop-off?
No, in this tour the meeting point is at the entrance of the Pena Park at the Valley of the Lakes, and the drop-off will be at the inside the Pena Park.