Are tickets included?
No ticket or entrance fees are included in this tour. Please contact us if you would like tickets and entrance fees to be included.
What is your cancellation policy?
We are cool but not that cool. The paid amount can be refunded at 100% if the customer wants to cancel up to 24 hours before the tour. If a cancellation is made less than the 24h period it is non-refundable. In case of no show / cancellation in the same day, the amount will not be refunded.
I have one (or more) infants. Can we still do the tour?
There is absolutely no problem! Up to 3 years old it’s completely free and between 4 to 12 they have a 20% discount. Logistically speaking we just have to know in advance to make the necessary arrangements.
Your guides seem very cool and everything but are they qualified?
The question is quite relevant and makes sense. Our guides have academic studies and most of them are Tourism graduates with full certifications to make our tours. In addition to technical skills, they were hand-picked by their charismatic personality, passion for the country and its history and excellent communication skills. We can be cool, but we will never neglect or be sloppy when it comes to discipline and professionalism.
I/my relative(s) have a physical disability or walking limitation. Can we avoid rides that have extensive hiking paths?
On a private tou we can ajust the itinerary to avoid those hiking paths, On this private tour we can adjust the itineraries to avoid difficult paths with a high degree of incline. This adjustment may result in the impossibility of visiting some monuments.
Is there a minimum and maximum number of passengers?
On a private tour, with exclusive transport, as well as the guide, for you and your group, the minimum and maximum number of passengers may be as large as the capacity of the vehicle used, in this case the minimum will be 1 passenger and the maximum 8. For groups larger than 8, please contact us.
Is there Hotel pick-up and drop-off?
On private tours, hotel pickup and drop-off are included if the hotel is in the city of Lisbon. If you are staying in a location outside the city, please contact us.